Frequently Asked Questions
Please read our FAQ before sending us a message.
A: Yes, the dynamic version (or default for most models) features a 1:1 simulated vagina. Contact us if you need a non-functional version.
A: The deposit locks your pre-order and starts production. We will notify you via email/SMS to pay the balance before shipping (typically 1-3 months after pre-order).
A: All models are crafted with high-quality platinum silicone for soft texture and durability.
A: Yes, it’s highly poseable. It uses an alloy EVO ball-joint skeleton with universal movement.
A: Yes, shipping is 100% discreet. The outer box has no brand logos or identifying marks.
A: We ship globally. We handle customs clearance to avoid high fees (some countries may require a tax ID).
A: Yes. Official media are taken of real products, and strict quality control ensures consistency.
A: Standard inclusions: doll body, themed costumes, and basic props. Early bird gifts (e.g., weapons, exclusive outfits) vary by model—check the product page for details.
A: – Skin: Wash with shower gel, air dry, and apply body powder.
Hair: Clean with mild/wig shampoo.
Clothing: Wash with liquid/powder laundry detergent.
A: We provide pre/post-sales support (warranty, maintenance guidance, part replacements). Contact us via live chat or email for assistance.
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